## AliExpress Delivery Failed: Troubleshooting and Solutions ### Causes of "Delivery Failed" Status When an AliExpress item's delivery status shows as "delivered," but you have not received the package, it could be due to the following reasons: * **Order Cancelled:** You have canceled the order or delivery after it was shipped. * **Delivery Refused:** You or the recipient refused the delivery. * **Customs Issues:** The package was held at customs due to import restrictions or unpaid duties. * **Incomplete Shipping Address:** The address provided was incorrect or incomplete. * **Lost or Stolen:** The package may have been lost or stolen during transit. ### Troubleshooting and Solutions **1. Check Delivery Status:** * Visit the AliExpress website and sign in to your account. * Go to "My Orders" and find the order in question. * Click on the order to view its details, including the delivery status. **2. Contact Seller:** * If the delivery status is still "delivered" after you have checked, contact the seller through the AliExpress messaging system. * Explain the situation and provide any relevant information. * Ask the seller to provide proof of delivery or assist you in locating the package. **3. Contact AliExpress Support:** * If you are unable to resolve the issue with the seller, you can contact AliExpress support. * Go to the AliExpress Help Center and select "Contact Us." * Choose the relevant category and follow the instructions to submit your request. **4. File a Dispute:** * As a last resort, you can file a dispute through the AliExpress dispute resolution system. * Provide evidence to support your claim, such as screenshots of the delivery status and communication with the seller. * AliExpress will review your dispute and make a determination. ### Additional Notes * If the package was delivered to the wrong address, contact your local post office or delivery service. * If the package is marked as "delivered" but you have not received it, it is possible that it was delivered to a neighbor or left at your doorstep. * If the package contains high-value items or important documents, consider contacting the sender to request insurance or tracking information.
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